Lifecycle Nurture: Post-Purchase Funnels and Expansion
Replace generic tours with job-to-be-done checklists and milestone emails. When users achieve a first meaningful outcome quickly, churn risk plummets and expansion opportunities emerge naturally within the product narrative.
Lifecycle Nurture: Post-Purchase Funnels and Expansion
Monitor leading indicators like declining feature breadth and delayed invoice opens. Trigger friendly interventions—tips, small wins, and human check-ins—that respect autonomy while inviting support before frustration becomes cancellation.